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Returns & Warranty

Yes, they can and should in noisy situations, as their hearing is extremely delicate.

Banz ‘Hear No Blare’ earmuffs are made specifically for babies from the age of 2-3 months to two years. The lightly tensioned headband has been developed to ensure excess pressure is not placed over a soft baby head, which is a problem with other brands of children’s earmuffs.

Once a child is around the age of two years, they can move to Banz Protective Earmuffs, which are suitable right through teenage years.

Earmuffs must fit snugly to effectively protect the wearer. The fit of Banz earmuffs loosens with wear, so the earmuffs “grow” along with your child.

If you feel your set of earmuffs is too tight, they can be stretched by extending the earmuffs wide and placing over two chair backs or similar overnight. This should make the earmuffs more flexible.

Banz stay-put sunglasses are a necessity to cover infant and toddler eyes from the harmful rays of UV (ultra violet) light. Until around the age of eight to nine years, a child has no filters in the eye to block out UV light – hence eye experts recommend that little ones wear quality sunglasses from their earliest days.

After all, you wear sunglasses to stop the discomfort of bright light – shouldn’t your kids?

You can actually do more harm to the eye if you put an inferior sunglasses lens in front of the eye! Behind tinted lenses, the iris opens to allow more light into the eye. If the sunglasses lens doesn’t protect properly, more UV light gets into the eye, which potentially damages the child’s eye.

Wearing sunglasses, just like wearing sunscreen or fastening a seat belt, is a learned behavior. Kids learn fast, but if you don’t teach them to wear sunglasses, they will never learn. Here are our suggestions on how you can get your child to love wearing Banz sunnies.

  1. When you first put Banz sunglasses on your child they should be in the sun – not indoors.
  2. Make sure the polycarbonate lenses on the sunglasses are clean. If not, clean them with a lens cleaner and soft cloth. If you don’t have lens cleaner, soap and water will do. Just don’t dry them with an abrasive paper towel.
  3. Centre the sunglasses so the nose piece rests on the tiny bridge of the nose and the straps above the ears. Adjust the neoprene strap to be just tight enough so that they don’t slip down, but not tighter. If they are too snug they will not want to wear them.
  4. It is normal, especially for infants, to try to pull the sunglasses off at first. The more you put them back on and encourage them to wear sunglasses, the easier it gets. Start your child as young as possible. Remember that wearing sunglasses for five minutes the first time is wonderful. It’s a new experience, so build the time up gradually.
  5. We have also found it helps to distract the child while they are getting used to their Banz sunnies – point out the dog or bird in the distance, or perhaps have someone else use a toy to distract them from the unaccustomed feeling of wearing sunglasses.

 

While your child is getting used to their sunglasses the band at least provides security that your pair will not get lost, as they will sit safely around the neck or on the forehead – and still look cool!

The comfortable neoprene band on Banz sunnies means many children find these less uncomfortable than traditional sunglasses arms which fit over the ears. However, some children will not accept anything on their face. Unfortunately, Banz sunglasses are not a magic remedy!

All Banz sunglasses have a UV400 lens. These lenses block out the entire spectrum of UVA, UVB, and UVC rays from the sun. UVA rays are thought to be more harmful to the skin – they cause sunburn and get below the outer layer of skin. UVB rays are the rays thought to be the worst on the eye and causing damage to the retina and lens with overexposure and under-protection. UVC rays are extremely dangerous but do not reach the earth’s surface due to absorption in the atmosphere.

Banz sunglasses have been tested by the Optics and Radiometry laboratory at Unisearch, Sydney, and are proven to meet AS/NZS 1067:2016, the Australian standard for sunglasses which has also been adopted by New Zealand. Unisearch concluded that: “These sunglasses DO meet the requirements of the Consumer Product Safety Standard: Sunglasses and Fashion Spectacles (2016) as labelled as category 3 sunglasses.” NB – Lenses are a Category 3, UV400 standard.

Additionally, sunglasses in the Beachcomber, JBanz and some Adventure ranges are polarised to beat glare from the sun or reflected glare from water or snow.

Banz sunglasses meet the Australian/New Zealand standard for sunglasses and fashion spectacles – ASNZ 1067.1:2016 – which reads:

Lens Category 3

  • General purpose sunglasses
  • High protection against sunglare
  • Good UV protection
  • These sunglasses are intended for use by children.
  • These sunglassses are not for direct observation of the sun.
  • This product is distributed in New Zealand by Little Options Ltd, Auckland, retail@babybanz.nz.
  • Not for protection against artificial light sources, eg solaria.
  • These sunglasses comply with the mandatory requirements of the
    Australian Standard for sunglasses and fashion spectacles, AS/NZS 1067.1:2016.
  • Not for use as eye protection against mechanical impact hazards.
  • NOT SUITABLE FOR DRIVING AT NIGHT OR UNDER CONDITIONS
    OF DULL LIGHT.

 

Banz sunglasses also meet the international standard of EN ISO 12312-1-2013+A1:2015 – Personal Protective Equipment – Test Methods for Sunglasses and Related Equipment.

The frames and lenses of Banz sunglasses are made from polycarbonate material. This material makes the sunglasses virtually shatterproof and ensures that they stand up to wear and tear.

Banz headbands are made from neoprene. Neoprene is the same material used to make wetsuits; it is stretchy and easy to clean with warm soap and water. The material is very soft and comfortable on the little heads; it also keeps the glasses where they are supposed to be – over the child’s eyes.

The lightweight materials used in Banz sunglasses construction make them more comfy – and, as an added bonus, Adventure Banz and Retro Banz sunglasses float in water, avoiding loss at the pool or beach.

Yes! The Adventure Banz range are capable of being cold fitted with a prescription lens up to +/- 8 diopters, either sunglasses-tinted or everyday-clear. This allows very small children who must wear prescription glasses to take advantage of the ‘stay-put’ frame. Take your Banz sunglasses to your optometrist to be fitted with the lenses.

The headbands of Adventure Banz and Retro Banz sunglasses adjust and secure with a hook and loop closure system (Velcro). This allows parents/children to loosen and tighten the glasses as they take them off and on and prolongs the use of the sunglasses, as they “grow” with the child.

Banz Reversible and Flap Sunhats are the best in the market for protection and breathability. Our hats are made of 100% polyester (Reversible sunhats) and a nylon/elastane mix (Flap Sunhats) and offer UPF protection of 50+ (the highest available).

The lightweight, high-quality fabric used means Banz Sunhats wash extremely well and look like new after every wash, with no colour runs.

Yes, they can and should in noisy situations, as their hearing is extremely delicate.

Banz ‘Hear No Blare’ earmuffs are made specifically for babies from the age of 2-3 months to two years. The lightly tensioned headband has been developed to ensure excess pressure is not placed over a soft baby head, which is a problem with other brands of children’s earmuffs.

Once a child is around the age of two years, they can move to Banz Protective Earmuffs, which are suitable right through teenage years.

Earmuffs must fit snugly to effectively protect the wearer. The fit of Banz earmuffs loosens with wear, so the earmuffs “grow” along with your child.

If you feel your set of earmuffs is too tight, they can be stretched by extending the earmuffs wide and placing over two chair backs or similar overnight. This should make the earmuffs more flexible.

Banz stay-put sunglasses are a necessity to cover infant and toddler eyes from the harmful rays of UV (ultra violet) light. Until around the age of eight to nine years, a child has no filters in the eye to block out UV light – hence eye experts recommend that little ones wear quality sunglasses from their earliest days.

After all, you wear sunglasses to stop the discomfort of bright light – shouldn’t your kids?

You can actually do more harm to the eye if you put an inferior sunglasses lens in front of the eye! Behind tinted lenses, the iris opens to allow more light into the eye. If the sunglasses lens doesn’t protect properly, more UV light gets into the eye, which potentially damages the child’s eye.

Wearing sunglasses, just like wearing sunscreen or fastening a seat belt, is a learned behavior. Kids learn fast, but if you don’t teach them to wear sunglasses, they will never learn. Here are our suggestions on how you can get your child to love wearing Banz sunnies.

  1. When you first put Banz sunglasses on your child they should be in the sun – not indoors.
  2. Make sure the polycarbonate lenses on the sunglasses are clean. If not, clean them with a lens cleaner and soft cloth. If you don’t have lens cleaner, soap and water will do. Just don’t dry them with an abrasive paper towel.
  3. Centre the sunglasses so the nose piece rests on the tiny bridge of the nose and the straps above the ears. Adjust the neoprene strap to be just tight enough so that they don’t slip down, but not tighter. If they are too snug they will not want to wear them.
  4. It is normal, especially for infants, to try to pull the sunglasses off at first. The more you put them back on and encourage them to wear sunglasses, the easier it gets. Start your child as young as possible. Remember that wearing sunglasses for five minutes the first time is wonderful. It’s a new experience, so build the time up gradually.
  5. We have also found it helps to distract the child while they are getting used to their Banz sunnies – point out the dog or bird in the distance, or perhaps have someone else use a toy to distract them from the unaccustomed feeling of wearing sunglasses.

 

While your child is getting used to their sunglasses the band at least provides security that your pair will not get lost, as they will sit safely around the neck or on the forehead – and still look cool!

The comfortable neoprene band on Banz sunnies means many children find these less uncomfortable than traditional sunglasses arms which fit over the ears. However, some children will not accept anything on their face. Unfortunately, Banz sunglasses are not a magic remedy!

All Banz sunglasses have a UV400 lens. These lenses block out the entire spectrum of UVA, UVB, and UVC rays from the sun. UVA rays are thought to be more harmful to the skin – they cause sunburn and get below the outer layer of skin. UVB rays are the rays thought to be the worst on the eye and causing damage to the retina and lens with overexposure and under-protection. UVC rays are extremely dangerous but do not reach the earth’s surface due to absorption in the atmosphere.

Banz sunglasses have been tested by the Optics and Radiometry laboratory at Unisearch, Sydney, and are proven to meet AS/NZS 1067:2016, the Australian standard for sunglasses which has also been adopted by New Zealand. Unisearch concluded that: “These sunglasses DO meet the requirements of the Consumer Product Safety Standard: Sunglasses and Fashion Spectacles (2016) as labelled as category 3 sunglasses.” NB – Lenses are a Category 3, UV400 standard.

Additionally, sunglasses in the Beachcomber, JBanz and some Adventure ranges are polarised to beat glare from the sun or reflected glare from water or snow.

Banz sunglasses meet the Australian/New Zealand standard for sunglasses and fashion spectacles – ASNZ 1067.1:2016 – which reads:

Lens Category 3

 

Banz sunglasses also meet the international standard of EN ISO 12312-1-2013+A1:2015 – Personal Protective Equipment – Test Methods for Sunglasses and Related Equipment.

The frames and lenses of Banz sunglasses are made from polycarbonate material. This material makes the sunglasses virtually shatterproof and ensures that they stand up to wear and tear.

Banz headbands are made from neoprene. Neoprene is the same material used to make wetsuits; it is stretchy and easy to clean with warm soap and water. The material is very soft and comfortable on the little heads; it also keeps the glasses where they are supposed to be – over the child’s eyes.

The lightweight materials used in Banz sunglasses construction make them more comfy – and, as an added bonus, Adventure Banz and Retro Banz sunglasses float in water, avoiding loss at the pool or beach.

Yes! The Adventure Banz range are capable of being cold fitted with a prescription lens up to +/- 8 diopters, either sunglasses-tinted or everyday-clear. This allows very small children who must wear prescription glasses to take advantage of the ‘stay-put’ frame. Take your Banz sunglasses to your optometrist to be fitted with the lenses.

The headbands of Adventure Banz and Retro Banz sunglasses adjust and secure with a hook and loop closure system (Velcro). This allows parents/children to loosen and tighten the glasses as they take them off and on and prolongs the use of the sunglasses, as they “grow” with the child.

Banz Reversible and Flap Sunhats are the best in the market for protection and breathability. Our hats are made of 100% polyester (Reversible sunhats) and a nylon/elastane mix (Flap Sunhats) and offer UPF protection of 50+ (the highest available).

The lightweight, high-quality fabric used means Banz Sunhats wash extremely well and look like new after every wash, with no colour runs.

At Banz Carewear, we know how important it is for parents and caregivers to feel confident in their purchases. We’ve put together the following policy to make returns, refunds and warranty claims clear, fair, and stress-free. If you have any questions at any point, please contact us.

Cancelling an Order

We aim to pack and ship orders as quickly as possible, because of this, orders for in-stock items cannot be cancelled once they’ve been placed.

Please double-check sizes, colours and quantities carefully before confirming your order. If you have any doubts, reach out to us beforehand – we’re happy to help you get it right the first time.

Change of Mind, Colour or Size

We understand that sometimes the colour doesn’t quite match your expectations, or the size isn’t quite right. While we do not offer refunds for change of mind, we’re happy to offer an exchange or store credit for most full-priced items if:

You will be responsible for return shipping costs, and exchanges are subject to stock availability. We suggest emailing us ahead of time to check availability of your preferred alternative and confirming return addresses.

If Your Item is Faulty or Incorrect

We do our very best to make sure every item we send is correct and in perfect condition. If your item arrives damaged, has a manufacturing defect, or is not what you ordered, please contact us within 30 days of receiving it.

What we’ll do:

What you’ll need to do:

Once we receive the returned item and confirm the issue, we’ll process your refund or send a replacement straight away.

Product Warranty – 12 Months Coverage

We back the quality of our products. All Banz Carewear items are covered by a 12-month warranty from the date of purchase against manufacturing defects.

What’s covered:
What’s not covered:

If something goes wrong with your item under warranty, please contact us with proof of purchase and photos of the issue. We’ll assess the situation and offer a repair, replacement, or refund based on what’s most appropriate.

Refunds – How They Work

If you’re eligible for a refund (due to a fault, error, or store-approved return), we’ll process it back to your original payment method – usually within 5 to 10 business days. Bank processing times can vary, so please allow a little extra time before following up. Please note cash refunds are not offered. If you did not purchase directly from our website then you will need to return product to the store you purchased from. 

Important Return Guidelines

Before sending anything back, please contact us first so we can log your return and guide you through the process.

Return Checklist:

We’ll email you a return address once your request has been approved.

Your Rights Under the Consumer Guarantees Act

If you’re purchasing our products for personal use, your rights are protected under the Consumer Guarantees Act 1993. This means you’re entitled to a remedy if the goods:

If the product is being purchased for commercial use, the Consumer Guarantees Act does not apply, and our standard warranty policy will take precedence.

Need Help? We’re Here.

If you’re unsure about anything—from product sizing to return eligibility—please don’t hesitate to contact us. We want to make sure you have the best experience possible.