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Confirmation of order
You will receive an order confirmation via e-mail to let you know your order has been received. We will then e-mail you again when your order has been dispatched.

Out of Stock
While we make every effort not to be out of stock, occasionally we may run out of popular items. If we are out of stock on an item that you’ve ordered we’ll e-mail you as soon as possible to let you know when it will be available.

Cancelling An Order
Orders for in-stock items are processed immediately and normally shipped within 24 hours from the time your order is placed. Therefore, in-stock items cannot be cancelled once the order has been placed.

Delivery Method and Charges:

We have two delivery charges, one for urban and one for rural customers. This charge is calculated automatically by our website.

Urban addresses: the delivery charge is $5.00.

Rural addresses: the delivery charge is $7.95.

Our courier is Post Haste and ‘signature-required’ is standard for urban deliveries. Unfortunately signature-required deliveries are not possible to rural addresses.

If you don’t want to sign for your parcel, or want us to add delivery instructions to the parcel for our courier, please let us know in the Order Notes section when placing your order.

While we welcome overseas customers, we ship within New Zealand only.

Dispatch and delivery:
We usually dispatch credit card orders made before 2pm on the same day.
Bank deposit orders are dispatched the day the payment clears.
In main centres your Banz order should arrive on the next business day, but can occasionally take longer.
Orders dispatched for rural delivery should arrive in two to four days.

To ensure speedy delivery, please check your shipping address before you confirm your order. If your order is being couriered to a business address, please ensure the business name is included in the address you give us.

Undelivered items:
Please allow a minimum of five business days for your order to arrive. In the unlikely event that your purchase is lost in transit, please contact us at enquiries and we will replace your order immediately.

We will also commence a search via Post Haste and would appreciate your co-operation in letting us know if your original parcel arrives in the meantime.

Returned items:
If any goods reach you with a manufacturing defect, or you wish to return an item to us for any other reason, simply return the goods to us within 30 days to:

Baby Banz
P.O. Box 25297
St. Heliers
Auckland, 1740.

Please phone us on 0800 NZ BANZ (0800 69 22 69) or e-mail us at returns to advise us and we will replace or refund your purchase as soon as we receive it.

Replacements will be made once the goods are returned. By advising us that you are returning goods we can look out for them.

Refunds:
If an order fails to reach you or arrives in a faulty condition due to manufacturing defects you can choose to have a full refund rather than receiving a replacement. In this case please contact us at refunds or by phone on 0800 NZ BANZ (0800 69 22 69) and we will arrange to refund your purchase in full.

Replacements:
If you have any queries about colours or sizing before purchase, please contact us at enquiries – it pays to “measure twice – buy once”. However, if you do have a change of mind about the colour or size of your purchase and wish to return it, we are happy to exchange your purchase for another product or refund your payment. Please ensure the labels are intact and your item is in original condition, then contact us on 0800 NZ BANZ (0800 69 22 69) or by e-mail at returns.

If you are making a return, seeking a refund or have any questions regarding our returns/refunds policy, please contact us at returns.

Payment Terms
All prices and charges are in New Zealand dollars ($NZD) and include 15% GST. We currently only deliver to New Zealand addresses, however we welcome overseas customers who wish to purchase from our website for delivery to a New Zealand address.

Customers can pay for purchases by credit card using either Visa, MasterCard and American Express, or by bank deposit, using internet banking or over the counter at a Westpac branch.

An order confirmation will be sent to you by e-mail after you complete your order. If you do not receive the confirmation e-mail, please contact us by clicking order confirmations or by phone on 0800 69 22 69.   If you choose to pay by bank deposit, the confirmation e-mail will contain our bank account details.   Orders will be dispatched after the funds have cleared.

Orders are normally dispatched the next business day.

Credit card payments are processed on our site through an encrypted interface to Stripe Payment Solutions. NOTE: Credit Card details are NOT processed or held by Banz NZ (Little Options Ltd).

Credit card information not seen or held by merchant
No credit card information is seen or held by us.  Secure credit card transactions are performed through our 3rd party provider, Stripe. Their interface allows us to provide the most secure method of payment processing for customers. As well as protecting our customer’s private details, using Stripe also allows us to participate in the Verified by Visa and MasterCard Securecode schemes.

Privacy
See our Privacy Policy, which governs your visit to our website, to understand our privacy practices.

Exchange Rate variations:
If you are outside New Zealand and choose to pay by credit card, the price advertised might not be the same price charged to the credit card account, due to exchange rate fluctuations. As we are based in New Zealand, your purchase is converted to New Zealand dollars at the exchange rate on the day it is processed.

Disputes:
In the unlikely situation that a dispute arises from a purchase, please contact us at enquiries.   You have the rights and remedies available under the Consumer Guarantees Act 1993. If the dispute relates to the use of a credit card, you may also contact the credit card issuer to seek their advice.

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Conditions of use
Banz New Zealand provide their services to you subject to the following conditions. If you visit or shop at Banz New Zealand’s website, you accept these conditions. Please read them carefully. In addition, when you use any current or future Banz New Zealand service or visit or purchase from any business affiliated with Banz New Zealand, whether or not included in the this website, you also will be subject to the guidelines and conditions applicable to such service or business.

Ownership of Goods
Orders are not binding upon Banz New Zealand until accepted by us. We remain the owners of the products we supply to you until you have paid in full all amounts that you owe to us for all the products. We will only hold goods for seven business days from the time of order until payment is received (plus any additional time while funds clear). If no payment is received within seven days of your order, goods in short supply may be released for other sales.

Colours and Representations
Different computer screens may display colours slightly differently and so the images on this site are to be used as a representation of the products appearance only.

Additionally, manufacturers reserve the right to change colours and features of the products without notice. When we are made aware of these changes, we will update the website to match, but sometimes this means that colours and features of the products supplied may differ from those given on this site.

Copyright
The text and images of people or places displayed on the site are the property of either Banz New Zealand or a third party. The use of these images and/or text by you, or anyone authorised by you, is prohibited unless you obtain the express, written permission of Banz New Zealand. Any unauthorised use of these images and/or text may violate copyright laws, trademark and service mark laws, the laws of privacy and publicity, and communications regulations and statutes. The trademarks, logos, and service marks (collectively “the trademarks”) displayed on the site, and the graphics for Banz New Zealand, are registered and unregistered trademarks of Banz New Zealand and others. No trademark displayed on the site may be used without the written permission of the party that owns that trademark. Banz New Zealand will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution where authorised.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Banz New Zealand or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Banz New Zealand and protected by international copyright laws. All software used on this site is the property of Banz New Zealand or its software suppliers and protected by United States and international copyright laws.

Banz New Zealand and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, e-mail us with your complaint.

License and Site Access
Banz New Zealand grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Banz New Zealand. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Banz New Zealand. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Banz New Zealand and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Banz New Zealand’s name or trademarks without the express written consent of Banz New Zealand. Any unauthorised use terminates the permission or license granted by Banz New Zealand. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Banz New Zealand so long as the link does not portray Banz New Zealand, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Banz New Zealand logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Banz New Zealand does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Banz New Zealand only with involvement of a parent or guardian. Banz New Zealand and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Banz New Zealand reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Banz New Zealand and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Banz New Zealand and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Banz New Zealand or its affiliates for all claims resulting from content you supply. Banz New Zealand has the right but not the obligation to monitor and edit or remove any activity or content. Banz New Zealand takes no responsibility and assumes no liability for any content posted by you or any third party.

Errors and Omisions Excepted. Banz New Zealand will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

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Wholesale Orders:

Banz NZ (Little Options Ltd) is the exclusive New Zealand distributors of the Banz range of products.

Looking for a unique range of products for your retail store or website? The Banz Protection Collection is a top-selling range which is well-received by customers New Zealand-wide. Parents appreciate the safety aspects of Banz products, while their trendy good looks ensure ready sale all year round.

We are happy to supply New Zealand retailers with Banz products at wholesale prices. Our retailers use a password-protected, dedicated catalogue website to place orders. This allows retailers to:

  • Check product availability
  • Learn more about Banz products through full product specifications
  • Order complementary promotional materials (display boxes and stands, leaflets and posters)
  • Keep track of your order history
  • Increase your knowledge of fitting Banz products with FAQs
  • And more!

If you are interested in buying the Banz range at wholesale prices, please contact us.

You can reach us during office hours on 0800 69 22 69.

Our postal address is:

Little Options Ltd,
P.O. Box 25297,
St. Heliers
Auckland, 1740.

You can also e-mail us by clicking Wholesale Enquiries and we will be happy to assist you.